Privacy policy

• confirm that all the data you provide belongs to you personally;
• confirm and acknowledge that you have carefully read this Policy and the conditions for processing your personal data specified in the form fields, that you understand the text of consent and the conditions for processing personal data;
• give consent to the processing of the personal data provided in the information;
• express your consent to the conditions for processing personal data and grant the Operator the right to perform the following actions (operations) with personal data:
  • processing of personal data – any action (operation) or a set of actions (operations) performed using automation tools or without such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), anonymization, blocking, deletion, destruction of personal data;
  • transfer, including cross-border transfer, of personal data to third parties, including to foreign countries that do not provide adequate protection for the rights of personal data subjects in accordance with paragraph 4 of Article 12 of the Federal Law of July 27, 2006 No. 152-FZ «On Personal Data,» in written or electronic form.

Purposes of processing Guests’ personal data:

• booking rooms in hotels and any other accommodation;
• providing any other services;
• concluding and executing contracts in favor of the Guest;
• directing funds for payment for ordered services;
• participating in bonus programs and loyalty programs of the Station Hotels Network, as well as partners;
• customer support;
• sending messages (including advertising) via email;
• for other purposes related to providing services ordered by the Guest;
• transferring the Operator’s powers for processing personal data to another person in accordance with part 3 of Article 6 of the Personal Data Law.

This consent is given by the Guest until the Operator fully fulfills its obligations and/or until the expiration of the personal data storage period established by the legislation of the Russian Federation and can be revoked by submitting a written request to the Operator’s email address marketing@station-hotels.ru. The Guest also gives consent to the transfer of their personal data to third parties for further processing, ensuring compliance with all principles and rules for processing personal data as provided by Federal Law No. 152-FZ «On Personal Data.» The decision to provide personal data and consent to their processing is given voluntarily and in their own interest. Refusal to provide personal data will result in the Operator’s inability to provide services.

• last name, first name, patronymic;
• phone number;
• email address;
• date and place of birth;
• citizenship;
• passport details;
• place of registration and residence (country, city, region, address);
• place of work;
• bank card details;
• other personal data necessary for using the services on the Website.

Additionally, the Website collects and processes anonymized data about Guests (including cookies, IP address information, location, source of transition to the Website, etc.) using internet statistics services (Yandex.Metrica and others).
The above data is collectively referred to as «personal data» in this Policy.

• Like many other websites, our Website may use «Cookies» or «Other technologies» (for example, «pixel tags,» «web beacons,» «transparent GIFs,» links in emails, JavaScript, device identification numbers assigned by Google or Apple, or other similar technologies). Cookies and Other technologies allow us to obtain information about your visits to the Website, including for analyzing trends in your visits. The Operator uses this information to process your bookings or requests, as well as to provide interactive and mobile advertisements, messages, and content according to your interests.
• Cookies are small text files that are stored on your computer or mobile device («Device») when you visit a website. Cookies cannot be used to identify you personally, although in some cases we may combine Station Hotels cookies or third-party cookies with personal information you provided to us or information about you obtained from other sources. Cookies are widely used on the Website to enhance your experience. For example, we will use cookies for the following purposes:
  • remembering your username and password for future visits to simplify and speed up the login process;
  • remembering your language and other preferences;
  • confirming that you are receiving all necessary information;
  • ensuring secure and reliable online transaction services;
  • tracking your response to advertisements and website content or applications for analysis and determining the frequency of sending you the same advertisement;
  • determining the number of visitors to the Website and how visitors use the Website so that we can maintain its fast and efficient operation, as well as help provide information and content that matches your interests and location.
• The Operator uses the following types of cookies:Essential cookies. Essential cookies are necessary for the operation of the Website and allow Guests to use its services and features. Disabling these cookies may make services and functions unavailable.Functional cookies. The Operator uses Functional cookies to save your settings on the Website, such as language preferences or booking information that you previously used when booking our hotel. We also use Functional cookies to save information such as the last hotel you searched for so that you can easily find it on your next visit. Some Functional cookies are necessary for viewing maps or videos on our Website. We also use «flash cookies» for certain animated content.Session cookies. This type of cookie is stored temporarily, only during the browsing session, and will be deleted from the device when the browser is closed. We use Session cookies to support the functionality of the Website and gain insight into your usage trends on the Website, such as which pages you visit, which links you use, and how much time you spend on each page.
  Persistent cookies. This type of cookie is not deleted when the browser is closed, but remains on the device for a fixed period or until you delete them. Each time you visit the Website, the server where the cookie is installed will recognize the persistent cookies stored on your device. We and others use persistent cookies to save your preferences to ensure they are available on your next visit and to keep a more accurate record of how often you visit the Website, how often you return, any changes in the nature of your usage of the Website over time, and the effectiveness of advertising.
  Advertising cookies allow us and other advertisers to show you the most relevant products, offers, and advertisements on the Website and third-party websites, or via email or other messages. For example, some Advertising cookies help our service providers and other advertisers select advertisements based on your interests, including interests expressed or implied while visiting websites, using online services and applications. Others help prevent the same advertisement from reappearing. These types of cookies also help us provide you with website materials based on your interests and needs.
  As noted below, some Analytical cookies and Other technologies are partially used to facilitate the promotion of advertisements.
  Advertising cookies also include Social media cookies. Social media cookies are used to share content from the Website with individuals who are or are not members of social networks, such as Facebook, Twitter, YouTube, and Pinterest. These cookies are typically set by the social media provider and ensure seamless and uninterrupted data sharing.
  Analytical cookies collect information about your use of the Website and allow us to improve its performance. These cookies provide us with aggregated information that we use to track website effectiveness, count page visits, identify technical errors, track visitor access to the Website, and measure the effectiveness of advertising (including emails sent to you).
• Other technologies may be used for the same purposes as cookies, allowing us and third parties to know when you visit the Website and understand how you interact with emails or advertisements. Using Other technologies, we obtain general information (your operating system, browser version, URL of the site you came from) or aggregate information to improve the site for user convenience and understand traffic patterns.
• By using the Website, the Guest confirms their consent to the use of cookies described in this Policy.
• Internet advertising and mobile advertising; mobile applications.We, as well as third parties, use contextual advertising provided by suppliers to disseminate advertising and personalized content that we and other advertisers believe may be of interest to you. In cases where third-party manufacturers use Cookies or Other technologies to provide these services, Station Hotels does not control the use of this technology or the information obtained and is not responsible for any actions or policies of such third parties. Advertisements, emails, and other types of messages may be sent by Station Hotels or other service providers based on your online or mobile behavior (on Station Hotels websites and other websites), your search queries, your geographical location, or other information. For example, if you visit the Website to book a hotel room, you may later see our advertisement when visiting another website. This advertisement may appear on our own websites, third-party websites, or on mobile platforms. On the Website, other websites, or in mobile applications, you may see advertisements from third parties placed there as a result of analyzing your visits to Station Hotels’ website, other sites, and mobile applications. We, as well as some of our providers, may use aggregate or anonymous personal information, demographic data, and other presumed commercial data that belong to us or third parties to deliver our advertisements to you.
• Cross-device technologiesWe and our business partners engage third-party companies to establish deterministic or probabilistic links between devices (such as smartphones, tablets, and computers) to provide you with more relevant advertising, as well as for advertising analytics and reporting purposes. This means that information about your use of websites or applications on the current device may be combined with information from other devices. We may also use this information in conjunction with third-party companies to enable them to send targeted advertising, personalize content, or analyze visit patterns. This allows, for example, to display advertisements on your tablet based on actions taken on your smartphone. These business partners may exchange and combine information from cookies with identifiers (such as device identifiers assigned by Google or Apple) and IP addresses to establish connections between related devices. This also allows for a more personalized interface for our services and applications. For example, Station Hotels may through its providers link your devices if you access the Station Hotels website from multiple devices or web browsers, or if your devices have similar attributes that allow conclusions to be drawn about their use by the same person or family members.
• Managing cookies and other technologiesYou can also delete cookies from your computer or block them at any time by changing your browser settings (information on how to delete or block cookies can be found in the browser’s «Help» menu). LLC «Station» is not responsible for your browser settings. You can find simple and clear instructions on how to manage cookies for various types of web browsers at https://www.allaboutcookies.org. You can also find brief information about managing flash cookies at http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html. Please remember that refusing cookies may affect your ability to perform certain operations on the Website and our ability to recognize your browser when you visit the Website.
  You can also control cookie tracking by installing a browser extension like Ghostery:https://www.ghostery.com/products/
  If you want to delete all cookies left by the websites you have visited, you can use the links below to download programs to remove tracking cookies:
  http://www.lavasoft.com/products/ad_aware_personal_security.php
  http://www.spybot.info/en/download/index.html
• Procedure and conditions for processing Guests’ personal dataGuests’ personal data is processed exclusively using automation tools. The Station Hotels Network does not sell or transfer Guests’ personal data to third parties without the consent of the personal data subject. With the Guest’s consent, the Station Hotels Network has the right to transfer the obtained data to service providers, such as hotels, airlines, car rental companies, and event organizers that provide services to Guests upon the Guest’s request.

  In this case, when transferring personal data to the above-mentioned persons, the Operator does not bear further responsibility for the legality of further processing of personal data carried out by these persons.

  For the provision of accommodation services, your data is used for the unambiguous one-time identification of your booking, its execution, and settlements. In addition to confirming your booking, you may receive all changes to your bookings or your data.

  The Station Hotels Network will use only the provided email address or phone number and will inform the Guest only about its own offers. Without giving their consent, the Guest will not be able to receive information about favorable prices for services and promotions conducted by the Station Hotels Network. At any time, these actions by the Station Hotels Network may be suspended based on a written request from the Guest to cease processing the Guest’s personal data from the date of receipt of the request.

• Rights of personal data subjectsThe Guest has the right to obtain information about the Operator, its location, the presence of personal data relating to a specific personal data subject (the Guest), as well as to familiarize themselves with such personal data, except in cases provided for by part 8 of Article 14 of the Personal Data Law. The Guest has the right to receive from the Operator, either in person or upon receipt of a written request from the Guest, the following information regarding the processing of their personal data, including:
  • confirmation of the fact of processing personal data by the Operator, as well as the purpose of such processing;
  • legal grounds and purposes of personal data processing;
  • purposes and methods applied by the Operator for processing personal data;
  • name and location of the Operator, information about persons (except for the Operator’s employees) who have access to personal data or to whom personal data may be disclosed based on a contract with the Operator or under Federal Law;
  • processed personal data relating to the relevant personal data subject, the source of their receipt, unless another procedure for providing such data is provided for by Federal Law;
  • processing timelines for personal data, including storage periods;
  • procedure for exercising the rights of the personal data subject as provided by Federal Law;
  • information about any completed or planned cross-border transfer of data;
  • the name or surname, first name, patronymic, and address of the person processing personal data on behalf of the Operator, if processing has been entrusted or will be entrusted to such a person;
  • other information as provided by Federal Law or other federal laws.

  The Guest has the right to appeal to the authorized body for the protection of the rights of personal data subjects or in court regarding the actions or inaction of the Operator if they believe that the Operator processes their personal data in violation of the requirements of the Personal Data Law or otherwise violates their rights and freedoms.

  The personal data subject has the right to withdraw their consent to the processing of personal data and to their deletion. To exercise these rights, the personal data subject must send a corresponding request in simple written form to the email address: marketing@station-hotels.ru. The personal data subject must provide the Operator with evidence of ownership of the personal data to which the request relates. The Operator reviews the received request and ensures the cessation of processing the personal data of the subject, as well as deletes the personal data of the subject within 5 (five) working days from the date of receipt of the request.

  The destruction of documents (carriers) containing personal data is carried out by burning, crushing (grinding), chemical decomposition, turning into an amorphous mass or powder. For the destruction of paper documents, the use of a shredder is allowed.

  Data on electronic carriers is destroyed by erasing or formatting the carrier. The fact of destruction of personal data is documented by an act of destruction of carriers.

• To obtain information, ask questions about our privacy protection rules regarding the processing of personal data, change your preferences for receiving promotional materials, or file a complaint, please contact us:
  8 (812) 748-20-77
  marketing@station-hotels.ru
• The Operator has the right to make changes to this Policy. The new version of the Policy comes into effect from the moment it is posted on the Website, unless otherwise provided by the new version of the Policy.