Accommodation Rules

Accommodation Rules Station Hotels

  1. General Information:
    • The hotel’s policies are established in accordance with the laws of the Russian Federation.
  2. Check-In and Check-Out:
    • Check-In: From 14:00 on the day of arrival (local time).
    • Check-Out: By 12:00 on the day of departure (local time).
  3. Reservations:
    • Guaranteed Reservations: A guaranteed reservation requires full or partial payment (for the first night) according to the chosen rate.
    • Non-Guaranteed Reservations: The hotel will hold non-guaranteed reservations until 18:00 on the day of arrival (local time).
  4. Required Identification:
  5. Guests must present a valid ID upon check-in. Accepted documents include:

    • Passport of a foreign citizen or other document recognized under Russian law.
    • Residence permit for stateless persons.
    • Visa Requirements for Foreign Citizens:
    • Foreign guests must have a valid Russian visa (if required) and a migration card, which must be presented along with the passport.
  6. Check-In for Minors:
    • Under 14 years: Must be accompanied by parents/guardians with appropriate documents.
    • 14 to 18 years: Can check-in without parents if they have valid ID and written consent from their legal guardians.
  7. Payment Policies:
    • Full payment for the entire stay is required upon check-in.
    • Accepted payment methods: debit/credit cards, cash, or bank transfer.
    • All payments must be made in Russian rubles.
    • Additional services must be paid for before departure.
  8. Early Check-In and Late Check-Out:
    • Early Check-In (before 14:00): Subject to availability and may incur an additional fee.
  9. Late Check-Out:
    • Until 18:00: 50% of the daily room rate.
    • After 18:00: Full daily room rate.
  10. Children and Extra Beds:
    • Children under 6 years stay free if no extra bed is required.
    • Discounts and promotions apply only to direct bookings through official hotel channels.
  11. Safety and Security:
    • Fire safety rules must be strictly followed.
    • The hotel is responsible for the safety of guest belongings as per Article 925 of the Russian Civil Code.
    • Guests must not leave unauthorized persons in their rooms without permission.
    • Visitors are allowed in rooms from 8:00 to 21:00; after 21:00, they must be registered and paid for.
  12. Smoking Policy:
    • Smoking is prohibited throughout the hotel. A cleaning fee of 5000 rubles will be charged if smoking is detected.
  13. Pets:
    • Pets are allowed by prior arrangement with the administration and for an additional fee, provided the hotel’s pet policies are followed.
  14. Prohibited Actions:
    • Storing flammable materials or using electrical appliances improperly.
    • Smoking in unauthorized areas.
    • Bringing in extra heaters.
    • Rearranging or removing hotel property.
    • Consuming alcohol in public areas of the hotel.
  15. Quiet Hours:
    • Guests must maintain quiet from 23:00 to 7:00.
  16. Video Surveillance:
    • For security purposes, video surveillance is conducted in common areas, except restrooms and rooms.
  17. Pricing and Currency Changes:
    • The hotel reserves the right to change rates due to significant economic changes.
  18. Non-Compliance:
    • Guests violating these rules may be evicted without a refund.
  19. Lost and Found:
    • Found items are reported and registered.
    • Items are stored for a specified period before being disposed of.
    • Guests can reclaim items by providing a detailed description.
    • Items can be sent to guests upon request and at their expense.
  20. Electrical Appliance Usage:
    • Follow specific safety guidelines for using irons, hairdryers, and kettles.
    • Use only in designated areas and ensure proper handling to avoid damage or injury.
    • By following these rules, guests ensure a safe and enjoyable stay at the hotel.